Ordering and Payment
Ordering and Payment
Ordering is simple:
a) Choose a frame you wish to purchase from our site pages and click the 'Add to Order' button. The contents of your shopping basket will be displayed in the window.
b) Remove unwanted items from the shopping cart by clicking in the box to the left of the unwanted item and then clicking the 'Remove Selected Items' button at the top of the page and click on Continue Shopping.
c) Go to Photos and Artists and select the relevant pictures that match your frame type, i.e. you may have a vertical frame but the pictures inside the frame are for landscape pictures only.
d) Once you have all the items you wish to purchase in the shopping cart, select the appropriate shipping rate;
UK - £14.00
USA \ Rest of the world - £50.00
e) Please check our Terms & Conditions and then click the 'I accept the Terms & Conditions' box to proceed with your order.
f) Click the 'Calculate Totals' button and the 'Pay by Debit/Credit Card' button will appear at the bottom of the shopping cart, click this button to use our on-line ordering facility which will allow you to make payment by credit card securely via WorldPay.
Ordering is simple:
a) Choose a frame you wish to purchase from our site pages and click the 'Add to Order' button. The contents of your shopping basket will be displayed in the window.
b) Remove unwanted items from the shopping cart by clicking in the box to the left of the unwanted item and then clicking the 'Remove Selected Items' button at the top of the page and click on Continue Shopping.
c) Go to Photos and Artists and select the relevant pictures that match your frame type, i.e. you may have a vertical frame but the pictures inside the frame are for landscape pictures only.
d) Once you have all the items you wish to purchase in the shopping cart, select the appropriate shipping rate;
UK - £14.00
USA \ Rest of the world - £50.00
e) Please check our Terms & Conditions and then click the 'I accept the Terms & Conditions' box to proceed with your order.
f) Click the 'Calculate Totals' button and the 'Pay by Debit/Credit Card' button will appear at the bottom of the shopping cart, click this button to use our on-line ordering facility which will allow you to make payment by credit card securely via WorldPay.
Please note that we will not process any order that has an incorrect shipping rate set.
Returns Policy
Our Returns Policy
Thinking of returning an item?
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
• Please use our online contact us form to return all items that you have purchased
Our 14-day returns guarantee
Our 14 day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact, and we will issue a full refund for the price you paid for the item excluding delivery. We can only accept the return of opened items if they are faulty or damaged. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty or damaged.
* Note: Our returns guarantee for UK customers only, we cannot except returns from outside the UK.
Thinking of returning an item?
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
• Please use our online contact us form to return all items that you have purchased
Our 14-day returns guarantee
Our 14 day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact, and we will issue a full refund for the price you paid for the item excluding delivery. We can only accept the return of opened items if they are faulty or damaged. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty or damaged.
* Note: Our returns guarantee for UK customers only, we cannot except returns from outside the UK.
Postage and Packaging
Postage and Packaging
Postage and packaging costs are as follows:
UK - £14.00
USA \ Rest of the world - £50.00
Please allow 28 Days for delivery from receipt of order.
Postage and packaging costs are as follows:
UK - £14.00
USA \ Rest of the world - £50.00
Please allow 28 Days for delivery from receipt of order.